SHIPPING & RETURNS INFORMATION
13 in. x 19 in. maps are printed on heavy smooth or coated vellum paper stock; they are shipped flat (not rolled) with a thick card backing in a plastic sleeve. Shipping is via USPS Priority Mail. The $9.50 flat rate charge covers USPS Priority Mail shipping and the 14 in. x 20 in. packaging materials.
Large Format Plots are rolled and shipped in tubes via USPS Priority Mail also with a $9.50 flat rate.
Unfortunately USPS shipping and handling services vary in quality by location and we can't guarantee all of our prints will arrive as they leave the printer. This is particularly true for the 13 inch x 19 inch prints. If your print is damaged in the shipping process, please let us know as soon as possible. At your discretion we will issue a refund or send a second print (at Mitchell Geography's expense). Should you choose the second option we will also file an insurance claim with USPS.
Thanks kindly for your interest in Mitchell Geography's map products. Please don't hesitate to contact us if you have any questions: firstname.lastname@example.org